We often receive emails or phone calls from desperate women who went to the Department of Labour (DoL) to submit their UIF maternity benefits claim only to be turned away because a form was either not correctly completed or was missing. In other cases the claim was submitted months ago and the women haven't heard back from the DoL since the submission. Phone calls and personal visits often yield no results.
Sometimes we can help these women, depending on what went wrong, but more often than not, once a claim was submitted only the labour centre where it was submitted can finalise the claim. It is therefore recommended to partner with an UIF agency, such as UIF-Hero from the beginning to avoid disappointments and lengthy delays. Remember a claim has to be submitted within 6 months of the baby being born.
The queue at the Cape Town Labour Centre
Whether you want to use us to submit your claim or submit it yourself, here are the documents which are required. Please note, that no two claims are the same and some documents may or may not be required, depending on many factors.
The UI19 needs to be completed by your employer. It's best to have a UI19 for all employers you worked for in the last 4 years. Click here to download the UI19 form.
This form is only required if you are still employed while on maternity leave. If you have resigned or have been retrenched it's not necessary to complete that. Click here to download the UI2.7 form.
The UI2.3 needs to becompleted by you and your doctor and is very important. It can be done before or after birth. Click here to download the UI2.3 form.
Your bank will complete this form. Make sure you have an original signature on it and the bank official completes all fields. If you have recently changed your surname due to marriage (or divorce) check first with the DoL under which name you are in their system. Your bank account needs to be in the same name as you are in the DoL database. If you partner with us we do those checks for you and advise how to complete the forms.Click here to download the UI2.8 form.
Once your claim is approved the UI4 will be needed to release the payment. It's a tricky form and in most cases filled in incorrectly. Your doctor's signature is needed on it. Click here to download the UI4 form.
Other documents required are your ID book, birth certificate of your child and (in some cases) marriage certificate.